Here We Go

First call of the day asks if limos are allowed to park on the grass at the Rose Bowl. I tell him I don't know. I don't think so. Why don't you call the Rose Bowl and ask them.

Second call is, "I called and left a message last night and I still haven't gotten a call back."

Our office hours are 9am to 9pm. It's 9:18am when she calls me. If she left a message last night, that means that she called after the office closed. I hate people thinking that automatically we did something wrong for anything.

"What was this regarding?"

"I need a car tonight."

"Hold one second."

Place on hold while the two other lines light up. I take those and help them and come back to the first lady.

"Alright, sorry about that."

Very rudely, "What's the problem?"

Very sarcastic and slow, "Be-cause I had two other calls and I helped them quickly and now I'm able to help you!"

"Oh....," she tells me what she needs and I quote her a rate. She tells me that we did it for $45 last time. I look through her account and there are two other jobs. One from February and one from last August. None of which fits the description of the current run she's trying to set up. She tells me she's going to call another company. I tell her thank you. I also mentioned that even if we did something at a rate one time, obviously it was a special rate or our rates have gone up, or else I would've quoted her the same rate.