So far I've been on the receiving end of two belligerent assholes. Both of whom are just assholes who can't understand anything. One was sort of our fault, but he was just not being understanding about it. Fuck him. I explained the situation to him and he was just being all, "I'm a regular customer and I don't need this. I've been on a 14 hour flight..."
And I'm all, "Sir, it's not like we did this on purpose. We didn't think you'd clear customs that quickly."
"I sent an email yesterday and told you what time I was coming in."
He did. I checked it and it said that he was arriving at 4:45pm but probably wouldn't be ready until 5:45pm. That doesn't matter. We're there from when the plane arrives and wait until they call for their pick-up. Our mistake was we set up the driver to pick up someone at 5:15pm from just outside the airport. This was because international flights go through customs and it takes usually 20 minutes to a half hour. This guy came through in like 10 minutes. I have no idea. Maybe he's first class?
Anyway, it shouldn't matter how long it took him to go through customs, because we're supposed to be there. We made that assumption and got fucked. So back to the phone call, he said that he sent the email about what time he was coming in and I remembered it and I said, "Yeah, I remember that email and it said you land at 4:45 and you'd probably be out by 5:45pm and we didn't expect you to get out so quickly and set your driver up with a run going in, but they delayed us."
"That doesn't matter and, besides, it's after 5:45."
Me, sarcastically-matter-of-factly, "It's 5:47!"
"Well I need my car!"
"He just dropped off he's heading right down!"
Hang up on him.
This is all I've been dealing with since I've been back in from my break.
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