The current issue I've been having at work is getting these phone calls that I either can't help the person out at the moment or I can't help them at all. No matter how much I tell them I can't help them, they continue to talk and talk and I say, "I'll have someone call you back." They keep going on and on. I've been trying many different things to try and limit the time I spend on those calls by being assertive and tell them someone will get back to them or send us an email and someone will get back to you or, "I've already told you I can't help you with that. I have no idea how to help you. Someone will get back to you!" Even, "Ma'am, I've got other lines to tend to. Someone will call you back."
"Well, do you know why they wouldn't have reversed the charges yet?"
"NO! I told you I don't handle accounting issues. I have no idea what they do there. I have no idea what the procedures are for reversals!"
"Because we were at the airport. I did not see a driver..."
"What do you want me to do Ma'am? I told you I can't do anything. I cannot help you in any other way other than have someone else get back to you. It doesn't matter what you say to me. It means nothing to me. I can't help you. I have other things to do and I can't waste my time talking to you," and then hang up on them.
It's gotten to the point that the only other way is to be rude and just hang up on them. I don't know what else to do. If anyone has any suggestions, let me know.
1 comment:
Please Hold - "Oh, you have an accounting issue? Please hold." Put them on hold until they hang up.
Joke it up with them - "That's funny that you got charged and didn't even ride in the limo. I was telling another guy just last week how he sucks 'cause he tried to get some money back after breaking stuff in the back. Those minimum charges are funny aren't they?" Try the sarcastic approach and maybe they'll feel dumb enough and see their mistake. Or the seriously funny approach and maybe they'll forget why they called.
Word Verification: ugusxnk
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