I just got off the phone with a lady who wanted to check on her reservation because of a mistake. She said her after booking the reservation and receiving the confirmation, her husband sent an email saying that the rate is wrong and cancel the order.
I haven't seen that email but I told the lady what I had on the reservation and the price came out right. So she wanted to keep the reservation. I wanted to tell her to put her husband on the phone and tell him that the reason that we do confirmations is to take care of discrepancies! When you receive your new checks, it says to review the information to make sure it's all correct. If you got them and something is wrong, would you cancel your account?
There's fucking room for error anywhere for anything that's why you do things like confirmations and re-confirmations and other things to make sure everything is right. It's not like it's fucking concrete, like, "It's too bad, it's in the email, it sticks!"
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