Friday, November 25, 2005

Great Phone Call

Awesome. I just hung up on a lady who kept getting hysterical over everything I asked or told her. She kept saying, "I just want to know what it means that your rates are negotiable." And I kept asking her information about what she's looking for and she kept getting upset, and I kept saying, "Ma'am. I can give you a general quote, but that depends on many other factors like what day, what time, what city, how many stops, number of..."

"It's just an airport pick-up!!"

"All right. Now is it an international or domestic flight?" Keep in mind, since the very first questions I asked her she's been bitchy, rude, and yelling.

"WHAT DOES THAT MATTER IF IT'S INTERNATIONAL OR DOMESTIC?!!"

"BECAUSE DOMESTIC FLIGHTS DON'T GO THROUGH CUSTOMS AND FROM THE TIME THE FLIGHT ARRIVES, IT COULD TAKE 10 MINUTES TO A HALF HOUR TILL THEY GET THEIR BAGS. IF IT'S INTERNATIONAL, IT COULD TAKE AN HOUR OR MORE. THAT'S WHY WE ASK. THERE ARE DIFFERENT CHARGES FOR DIFFERENT TYPES OF PICK-UPS. THAT'S WHY I'M ASKING YOU QUESTIONS. I'M NOT TRYING TO BE...There are many factors that go into our rates and being negotiable, I need to first find out what you are looking for and then I can give you a more accurate quote."

"I'm just looking for a pick-up from LAX, going to North Hollywood."

"Okay," I say as I'm calculating the rate.

"North Hollywood is by Universal Studios; it's not that far."

"I know where it is, I'm calculating the rates. All right, we can do two types of pick-ups. For baggage area meet, it will be ninety-"

"Wait! That's wrong. That's for a round trip price!"

"No it's not!"

"I talked to someone earlier today and he said it was $50."

"Well you probably didn't tell him what you needed it for."

"He said it was for a curbside pick-up!"

"Well, first of all, I was getting to the curbside price. Secondly, that's not the rate, you probably didn't hear him right. AND YOU DON'T WANT TO GIVE ME ANY ADDITIONAL INFORMATION SO I HAVE NO IDEA WHAT YOU NEED OR WHAT I CAN GIVE YOU SO I CAN'T ANSWER YOU ANY OTHER WAY THAN JUST GO THROUGH A LIST A MANY DIFFERENT PRICES!!!"

Hang up!

It was great!

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