Jeesus!!

So this guy calls up to complain about something from a job a couple weeks ago. The initial situation starts like this: Our driver went to pick them up and along the way, the electrical goes out in the car so they're in complete darkness and no radio and air conditioning. Inconvenience: yes. Reconciling to take place: yes, definitely.

The next day, I talked to the driver who told me that the electrical did go out, but it was for an hour and he dropped them off and went to a store and got a tool and fixed it. Problem solved. But, he told me, they broke several glasses, and left the car a complete mess, and they were completely out of control. "One guy even fell and hit his head."

So I noted all that on the work order.

Back to the guy complaining. He feels that he shouldn't be charged that cleanup fee, and he should receive a discount. I told him, "Sir. I don't know what happened, but I see here in the notes about the electrical which was fixed after an hour. Passengers out of control. One person fell and hit his head. Broken glasses and car is a mess."

"I'm the one who fell and it wasn't even in the limo."

"I think they put that on here just to illustrate the condition of the passengers."

"I don't remember any broken glasses."

Alright. So we've a guy disputing the broken glasses fact and the messiness of the limo. A drunken guy who fell over and hit his head and his defense about it is, "I don't remember the broken glasses."