We had a passenger scheduled to be picked-up from Burbank airport at 1pm. Our driver was there but never met up with him. I called his number, which turned out to be his home number and his wife called me back and said he was on a different flight.
I got a hold of his production company who was paying for this and the lady who booked the reservation, as soon as I told her who I was, remembered that there was a flight change that she forgot to tell us about.
For the past hour I've been waiting for driver's responses to see if they'll make it, which I doublt because it's LA traffic and it's Friday-LA traffic which is worse. Sean seems to think we can make it, which isn't totally impossible, but I think that we shouldn't even try.
We did what we could and it's not our mistake. We still get paid for the job that we did, but this one I think we should let the company deal with it. We are supposed to meet him at the baggage carousel and I don't think he has our number, so if the driver's not there he may just leave.
Then the driver we send will be there with no passenger and then we'll have to call up the client and try to get them to sign an authorization for charges for the missed reservation as well as the second one. It'll just be way too much work and headaches.
Aside from all that today's been rather slow.
1 comment:
Because you are the Manager and will end up being the one dealing with the hassles of botched pickups and such (phone calls, chargebacks, etc.), I think you should just start making executive decisions. Otherwise, when the boss disagrees, give him the phone when the difficulties start.
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