When people call to get rates we get as much information from them so we can quote them accurately. So it pisses me off when people call back with more pick-up locations and destinations and get upset with us when we tell them it will cost more. They say, "I want a total price. I don't like all these surprise charges."

"Well, that's what we need too. If you tell me, say, you need a car from point A to point B, I'll give you a rate. If you then say you need a pick-up between there that's clear across town, there's no way we can do the same rate. It's a completely different job."

Some people still don't get it.