Mess With Texas.

Here's an example of how my day is going so far.

This lady sent an email requesting rates for renting a car for the Rose Bowl. I quoted her. Told her the amount and she booked it. So I entered her reservation in our database and emailed the confirmation to her. She called back and said she hadn't received the confirmation email yet, so I verified that I had the right email address and told her I'd resend it anyway. She calls again and tells me that she still had not received it so I was going to try again. Then I noticed that she had sent me an email as well, to say that she had not received the email yet. So I replied to that one and sent the confirmation as an attachment, which she got.

Then she calls again questioning the breakdown of the charges. Saying that the way she's computing it doesn't match up with the way that we charged her. I go through it with her and explain that the charges are added sequentially, so the fuel charge is 10% of the rate and the gratuity is 20% of the total at that point and so on. She makes a big deal so I say I'll manually put the fuel surcharge at the end, so you aren't tipping on the fuel charge. She agrees to that. I'm already upset at this point because she agreed to the total amount that I said. Who fucking cares about the breakdown.

Then, while I'm fixing up her charges to re-email her, she calls back to say that she received the email and it's the same rate. I should also mention that the difference in the price now is like 10 dollars, on a thousand dollar bill. I tell her, "I'm still changing the rate as we speak. That email must be from the first ones that I sent to you. Just disregard those and I'll send the new one."

I have no idea why those emails came that much later than the other ones. But I finally change it and send it. All is well. I'm dealing with another customer who booked a car for New Year's Eve and then he received an email that quoted his rate at a lower rate and wanted us to lower the rate. I tell him that it's the same rate I booked it as, but, if he read the rest of the email, it says that the above rate does not included gratuity, tax, and other fees. While this is all going down, the other lines start ringing. Sean gets those and then tells me that lady cancelled. Because we sent her another email with the same price.

Currently, as I blog this, I'm contemplating messing with this Texas bitch up and telling her she's fucking stupid and if she wasn't fucking impatient in the first place and waited for the email to come, this wouldn't have happened. And if she wasn't fucking that fucking meticulous about the breakdown of the rates, all would be well and she wouldn't be that fucking distraught over the whole situation.

Fuck her!