Here's an example of "Customer's are always right" gone wrong. This guy made a reservation the other week and ordered a limo. I don't know who took the reservation, but it doesn't matter at this point, since I've dealt with him and knew already that it was his fault for being dumb. Anyway, once that run was done, my driver called and told me that there were six passengers, all with luggage and they had to put luggage in the limo's fuselage with the passengers.
When taking reservations for limos, we always ask how much luggage and how many passengers, since the trunks on these limos are the same as the town cars and we don't allow luggage in the passenger area, as it's unsafe, and it damages the interior.
So he had a pick-up today and I was talking to Sean yesterday and said that I'm going to send the van for this one, and I explained why. A little while later, the guy calls up to confirm the reservation and said, "...You guys messed up the last reservation, because you sent the smaller car. We have six passengers with luggage, so we need the 10 passenger limo."
"Sir, actually, we need to send our van. The limos, no matter what size you get, has the same trunk space. So if we send you a 10 passenger limo, you would still need to put luggage in the passenger area which we do not allow."
"Alright. So how much of a discount are we getting since you're sending the van?"
"There is no discount. The vans are more expensive to send than the limos. They're not shuttle vans; they're luxury Ford vans. The one's that the FBI/CIA use."
"Okay."
He was understanding and all, but some customers are ridiculous in the sense that they don't really think about the car not being able to fit all their luggage in the trunk. The car is longer, but the trunk stays the same. I explain that to some of them, and they're all, "No, we want to have a limo experience."
So they want a clown car limo experience. That's what they want. "Yeah. We had ten of us plus luggage smashed in to this limo. It was awesome."
No comments:
Post a Comment