Today started off with something that happened all day yesterday. First off, this guy on the line is all having an attitude saying, "What's your guys' problem? You said you guys would send me a fax yesterday and you didn't!"
"I did send you the fax [repeat number], and it went through. If you don't have it I can send it again." Because you know if you send something and they don't get it, of course it's your fault.
"I can fax it right now while I have you on the line."
"Yeah, do that."
I do and it starts ringing. I pick up and tell him it's ringing. He says it is, in fact, ringing, but it's not printing out yet. I feel like thanking him for his wonderful insight into the functions of a fax machine. Then he says, "It's usually not this slow. It was working fine yesterday." He had to throw that in to make it still seem like it's our fault he didn't receive it.
Well, back to the initial problem. I brought him up because it was the immediate thing that was going on. Also, he called Sean before I got in and was told to call back. He called when I got in while I was on the other line. So the thing yesterday was that at least four people who were told that we'd call them back called back no more than one minute later. This ruins it all because of the obvious reasons that we can't help them at the moment because of something. It's like those people who call and you don't answer and they get the voicemail and they don't leave a message and they call right back.
No comments:
Post a Comment