I just got off the phone with a stupid fucking old man and the call lasted five minutes because he talks so slow. The whole thing was because his reservation was put in at 5:30 am when it should've been PM. The job is for next week and he's going by the confirmation we sent him which we say, "Look it over and make sure everything is correct. If it is, print it out, sign it, and fax it back to confirm."
The reason we do it is because of that. Sometimes we get the wrong information, or put in the wrong information, it's just to be sure that everything's okay before the service happens. So I don't know why he's upset. It's a fucking honest mistake on someone's part, but it's taken care of.
But speaking of that, this happened twice within a week, once being yesterday. We got a call from a guy for his pick-up at the airport. I looked and said we have him scheduled for tomorrow (being today). He got all mad. I looked up his signed confirmation and he didn't even look at it, because it said, very clearly, "Thursday, October 13, 2005." If he followed procedures, he would've been met.
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