Quote

This lady calls for a quote. I ask what she needed the car for and she told me and I quoted her. I said, "For curbside p/u it will be $54...and it's based on a two hour minimum."

"All right. Because I called in an order on a Sunday night and was quoted $54 and I got charged $97 and it took only about 34 minutes..."

"Ma'am. The two hours is a minimum. It doesn't matter if it takes one mi-"

"That's not what I'm saying. What I'm saying is I got quoted $54 and was charged $97."

"Yes. $54 is the base rates. There are other fees that get charged."

"Yes. I know. 20% gratuity."

"Yes. But there's also an airport fee, tax, fuel surcharge..."

"Why isn't that mentioned? That's bait & switch."

"No it's not!"

"Yes it is."

"Ma'am. When you go to a hotel, they tell you that it's, say, $39 a night. They charge taxes and other fees. It's not hidden at all."

"You guys shouldn't do that."

"All the companies do it like that. It's not like it's some trick. We've been in business for 20 years and..."

"I hope you stay in business for 20 more years, but it won't be with me."

"That's fine with me, thanks a lot."

Hang up.

I want more of these calls.