All Right

Tell me if this makes sense. Jeanne was quoting this irritating girl the other day about a run for next week. She kept pestering Jeanne and Jeanne kept telling her she has to check on something and call her back. But the irritating girl kept calling her back before Jeanne could even do anything and she kept asking Jeanne about the rates, so Jeanne had me handle it.

What this girl wanted was, since we have price matching, to have us match this company who charged a really low rate. I emailed her back and said that we can't do that job for that low of a rate and that she should just use that other company.

She called me back and said, "I kind of thought that you couldn't do it for that low, but we'll use you anyway."

So I pause for a second, thinking to myself why in the world would anyone waste all this time haggling with a company for something when they can already get the same thing cheaper from another? Also, if they higher charging company is unwilling to lower their rates to what you want it to, why would you just give in and do it for that higher amount? It kind of invalidates anything you were trying to do. Anyway, I put her on hold and she hung up.

She talked to Sean yesterday and Sean would not do it for that low of a rate also. She just called me again today and explained herself up until now. I explained that first of all Jeanne's new here and misquoted her. Then I mentioned how irritating she'd been, not straight forward, but it was mentioned.

Then she tells me how unprofessional we are because we told her, via an automated response at first, we could do one rate and now it's different. I told her that what the automated response sends her is based on what they say, but there are many factors in to why the rate goes up. Hence the "non-binding estimates" all over the quote email.

Then she said, "Well, you guys have ruined my plans. I started looking for this a week ago, and it's already next week and I still need to find a mini-bus..."

"Wait a minute. You sent us the email with the quote and told us that you had somewhere else that could do it cheaper. You kept bothering Jeanne and calling her and calling her. I told you in the email that we couldn't do it that low and you should use them, so what the hell are you talking about?"

"I will use them."

Hangs up.

What the fuck just happened?