So Jeanne just put in her two weeks today. Tired of dealing with rich assholes. Aside from the stupidness of her company which would take me hours to list, the customers are way too much for anyone to handle. And her owners don't do anything but tell them to kiss the customer's ass. No matter what. Do as you're told. So there's a reason why their hotel has been rated the worst in the nation with their chain, it's because they have the most stupid, whiney, lame-ass, ridiculous customers.
So here's last night's debacle: For their overnight shift, it's just Jeanne, a security guard, and the valet. They think it's slow so they only need one person. Jeanne is not allowed to leave her desk or go upstairs, so any requests for things, the security guard needs to do it. And there are a lot. And he never gets tipped or told thank you. So last night, this lady calls, after midnight, to say that her room wasn't clean and there were no clean sheets on the couch. Jeanne told her that the roomcleaners aren't there at this time (being after midnight) but she'll send someone up. She sends the guard.
Her husband then comes downstairs to yell at her saying that "she" should be the one bringing the sheets not a security guard. Or they should have room service people to bring these things. "And the drapes were open after the room was cleaned. They should close it." While this was happening, there were people waiting to check in and the phones were ringing, so the guard came in the back to answer the phones to help out. The guy then said, "You should be answering the phones, not the security guard!" This guy, yelling at her. Not allowing her to do anything, is telling her she should be doing something that she can't because this fucking asshole is being ridiculous.
Then the guard stepped in and the guy kept going and the guy told Jeanne and the guard, "You guys should have more employees here around the clock to service more people and not have the security guard do things."
The guard said, "This isn't a five star hotel."
"What's your name?"
"Andre."
"I'm going to tell your supervisor you said that."
"Go ahead. What's he going to do? This isn't a five star hotel."
I thought that was pretty awesome. But anyway, this is a regular occurence at this hotel and Jeanne is the only one there to take all this shit. That's not even getting into the stupid stuff the company does that's dumb.
No comments:
Post a Comment